FirstEnergy Stadium, Home of the Cleveland Browns was designed for the enjoyment of all guests. The Stadium provides accommodations for those with special needs, including elevators, escalators, telecommunication devices (TTYs), assistive listening devices, accessible seating, accessible and family restrooms, signage and a variety of amenities that will allow for an enjoyable game day experience. Accessible seating is located on all levels of FirstEnergy Stadium in accordance with the Americans with Disabilities Act of 1990.
Accessible Season Tickets Accessible locations do exist in FirstEnergy Stadium in accordance with ADA guidelines. Currently the Cleveland Browns are sold out of Permanent Seat Licenses (PSLs) and season tickets in many areas. Those interested in purchasing season tickets and in need of accessible seating are encouraged to contact our season ticket sales department and alert our sales representative to your needs.
Accessible Individual Game Tickets A limited number of accessible, individual game tickets will go on sale in mid-July through Ticketmaster Charge-by-Phone and Internet sales. Guests in need of accessible seating should notify a Ticket Office representative prior to placing an order for tickets. This will allow the operator to better serve your needs. Purchase restrictions apply. Individual game tickets are generally located in the upper deck, northeast and northwest corners of the Stadium. All sales through Ticketmaster are subject to convenience charges.
Ticketmaster TTY # 800.359.2525
Ticket Exchange Should a guest need access to a wheelchair space or accessible seating on a temporary basis, accommodations can be made through the Cleveland Browns Ticket Office. The tickets may only be exchanged, based on availability of existing accessible seats by contacting the Browns Ticket Office prior to game day. Please call the Ticket Office at 440.891.5050 to report your need for accessible seating and to check availability. Due to the high demand, accessible seating may often run out. We recommend you contact the Browns Ticket Office as soon as you know you will be in need of assistance. Patrons with tickets in accessible seating that are not in need of accessible seats are encouraged to exchange their tickets for non-accessible seating at the Ticket Office prior to game day.
Accessible Parking In light of the expansion of Cuyahoga County Port Authority operations, a significant number of parking lots the Browns have been able to offer season ticket holders will no longer be available for Browns home games. We are currently working with the City of Cleveland and the Port Authority to identify possible alternatives, and will reach out to season ticket holders as soon as we have definitive information
Drop Off Areas Drop-off areas are located on the east, west and south sides of the Stadium. They are identifiable by the universal ADA sign and symbol. However, please be aware that it may be difficult to pick up and drop off patrons due to heavy traffic and congestion. Patrons heading west on Erieside, coming from East 9th Street should proceed to the South Roadway ADA drop off. This will allow curbside access and prevent the need to cross a street to get to the Stadium.
Accessible Entrances All entrances at FirstEnergy Stadium are accessible for guests with disabilities. Please look for signs indicating wheelchair accessible entrances at each gate to expedite your entry into the Stadium. Turnstiles for those in wheelchairs will be available at the far ends of each gate. Should you need further assistance, please notify a Guest Services team member, who will be happy to assist you or contact someone who can.
Accessible Restrooms Spacious restrooms with accessible features are located on all levels throughout FirstEnergy Stadium. In addition, four family restrooms are located on each level of the Stadium.
Assistive Listening Devices Guests who are hearing impaired may request assistive listening devices at any Guest Services booth located on all levels of the Stadium. A valid drivers license and/or major credit card will need to be left as a deposit for the equipment.
Wheelchair Dispatch Program Guests who need wheelchair assistance while in the Stadium should contact a Guest Services representative. Wheelchair dispatch personnel are available to transport fans between the entrance gates and their seats.
Elevators Elevators are reserved for use by disabled, elderly and appropriately ticketed guests. Guests who are in possession of credentials that grant access to the Club Levels, Suite levels or Press Box areas are allowed to use the elevators as well.
Service Animals Trained guide dogs or service animals assisting guests with disabilities are permitted inside the Stadium. Please contact Guest Services if you need any assistance.
Signage For convenience, Stadium concourse/directional signage is in Braille.
TTYs Telecommunication devices for guests who are hearing or speech impaired are available on each level of the Stadium at designated public phone banks.
Telephones Accessible and TTY public telephones are located throughout the Stadium on all levels. A Guest Services team member can direct you to the locations.