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FAQs

ATM Machines

Are there ATM Machines at FirstEnergy Stadium, Home of the Cleveland Browns?

Yes. PNC Bank ATM machines can be found in the following locations:

  • Main Concourse – Near sections 112, 129, 138, 148 and in the Team Shop
  • DCT Legends Club
  • South Club – Near Section 311
  • North Club – Near Section 328
  • Upper West End Zone – Near section 342
  • 500 South – Near Section 515
  • 500 North Near Section 537

Autographs

Where should I go to get autographs?

The only designated pre-game location where Cleveland Browns alumni provide autographs is in Brownstown, on the north side of the Stadium. Check with a Guest Service Booth staffer or in the Guest Service Room at section 102 to find out exact times and players for that given game day.

Banners and Signs

Are banners and signs permitted in the Stadium?

Yes. Banners and signs are permitted as long as they adhere to the following guidelines:

  • They must be event related and in good taste
  • Cannot obstruct another fan’s view or cover any Stadium signage
  • Cannot contain commercial messages logos or political endorsements
  • Cannot be on poles or sticks, or constructed of wood or metal

Are banners permitted to hang along the Field Wall?

Yes. Signs and banners that adhere to Stadium guidelines are permitted to be hung along the field wall. Management reserves the right to confiscate signs that are in violation of Stadium policy or are deemed inappropriate.

Browns Backers / Kids Club Booth

Where is the Browns Backers/ Kids Club Booth?

The Browns Backers Booth is located across from Section 136 on the Main Concourse, near Brownstown.

“Browns Buddy” Lost Child Program

What is the “Browns Buddy” program and how can I sign my child up?

The “Browns Buddy” Lost Child program was designed for parents or guardians bringing children to the Stadium. In the event that parties become separated, identifying wristbands aid in the reuniting process. Browns Buddy wristbands are available at any Guest Services Location.

Cameras

Am I allowed to bring a camera to the Stadium?

Cameras and video cameras (camcorders) are allowed, but must not interfere with another fan’s enjoyment of the game. The images may not be used commercially, and video cameras may not be used to reproduce the game.

Club Seats

I have tickets for the game in the club, what does that include? (Is there free food and drink?)

Club tickets allow the bearer access to the climate-controlled Club Lounge section of the Stadium. A Club ticket does not enable the bearer to any complimentary food or beverage.

Comments, Questions & Concerns

Where can I send comments about my Game Day Experience at FirstEnergy Stadium?

If you would like to comment on your game day experience at FirstEnergy Stadium your comments can be submitted online through the Fan Squad. Visit the following link for more information on the Fan Squad or to submit your comments:

http://www.clevelandbrowns.com/fans-and-kids/fan-squad.html.

Concessions

What kinds of food and beverage options are available on game day?

Concourse Concessions

Sportservice is the exclusive concessionaire in the Main Concourse, Upper Dawg pound, Upper West End Zone and in the 500 Level North and South. They offer a variety of food and beverage options at various permanent concession stand locations, portables, and through vending in the seating bowl. For a listing of concession options in the concourse areas of the Stadium click on the following link:

http://www.firstenergystadium.com/guest-services/concessions.php.

Premium Seating Areas (Clubs & Suites)

Aramark is the exclusive caterer and concessionaire for the Suites and Club Lounges. For a listing of concession options in the Lake View and City View Clubs click on the following link:

http://www.getbrownstickets.com/content/dining-experience-0

Credit Cards

What Credit Cards are accepted at FirstEnergy Stadium for merchandise and concessions?

All major credit/debit cards are accepted.

Designated Driver Program

Does FirstEnergy Stadium offer a Designated Driver Program?

Yes.  The “Good Sport” Program, sponsored by Budweiser, is part of the Cleveland Browns commitment to public and fan safety.  Fans can sign up to be a designated driver at any “Good Sport” portable, Guest Services location or Club Level concierge desk.  Upon pledging to be a designated driver, fans will receive a coupon good for a free soda.

Diaper Bags

I have a young child/baby, what type of bag can I bring in to carry items for them?

Diaper Bags of any size can be brought into the Stadium, as long as there is an accompanying child.  The items in the bag will be screened at the gate.

Elevators and Escalators

Are elevators or escalators available to take me to my seat?

Elevators  - Elevators are reserved for suite ticket holders, properly credentialed staff/ guests, and guests with disabilities. They are located in the Club lobbies across from sections 102 and 115 on the South Side and across from Sections 131 and 136 on the North Side.

Club Escalators – Escalators in the Club Lobbies are reserved for Club seat and Suite ticket holders. 

North Club Escalators – Across from sections 141 & 127

South Club Escalators – Across from Sections 102 & 115

Escalators can also access the Upper West End Zone, Upper Dawg Pound, 500 North and 500 South.  These escalators are located near the Southwest and Northeast gate.

  • Southwest Escalator accesses – Sections 340 - 350 & 501-516
  • Northeast Escalator accesses - Sections 317 - 323 & 524 – 543

Family Zone

What is the Family Zone and where is it located?

The Cleveland Browns Family Zone is a ticketed seating area that stresses a family and kid-friendly environment. Located in the northwest corner of the 500 Level in Sections 541-543, the Family Zone offers guests the opportunity to enjoy the game in an alcohol-free environment. With visits from Chomps, our Cleveland Browns mascot, kid’s food options and special activities, the Family Zone is a great place for children. The Cleveland Browns Family Zone is presented by Subway®.

Fan Conduct / Tip Line

How can I report disruptive or inappropriate behavior in or around my seating area on Game Day?

If the behavior of a fan or fans around you becomes disruptive or violates the Fan Code of Conduct, the incident should be reported to the nearest Stadium representative. To report an incident anonymously during an event, call or text the "Tip Line" at 440.824.6000. On non-event days, fans can reach us at 440.824.6284 or e-mail us at Fansquad@clevelandbrowns.com.

First Aid and Medical Services

Where are First Aid Stations located in FirstEnergy Stadium?

Cleveland Clinic First Aid Stations are located in the following areas:

  • Main Concourse – Near Sections 127 & 139
  • Club Level Concourse – Near Sections 316 & 342
  • Upper Level Concourses – Near Sections 508 & 533

Food in the Stadium

Are Guests permitted to bring food into FirstEnergy Stadium?

Yes. Small food items and snack foods such as chips, pretzels, peanuts, popcorn, etc. for personal consumption are permitted as long as they are in clear plastic bags. Coolers, containers or drinks of any kind are prohibited.

Gates

When do the gates open?

The Main stadium gates open 2 hours prior to kick-off.

Lost and Found

How can I inquire about lost items following a Browns Game or event at FirstEnergy Stadium?

To inquire about a lost item on event day visit the main Guest Services room across from section 102. For inquiries following a game or event, contact the Lost and Found at 440.824.3362. Any items found on game day should be turned in to any Guest Services location.

Parking

Where is the best place to park?

In light of the expansion of Cuyahoga County Port Authority operations, a significant number of parking lots the Browns have been able to offer season ticket members will no longer be available for Browns home games. We are currently working with the city of Cleveland and the Port Authority to identify possible alternatives, and will reach out to season ticket holders as soon as we have definitive information.

Players and Coaches correspondence

Where can I send letters to Browns players or coaches?

Due to the high volume of fan letters and requests it is at the discretion of individual players and coaches to respond to fan mail. Although a response is not guaranteed, your correspondence can be sent to the following address:

Cleveland Browns

Attn: Fan Mail

76 Lou Groza Boulevard

Berea, OH 44017

Prohibited Items

What am I allowed and not allowed to bring into the Stadium?

For a full list of permitted and prohibited items, click on the following link: http://www.firstenergystadium.com/guest-services/prohibited-items.php.

Schedule

What is the Cleveland Browns 2014 Schedule?

The 2014 Schedule has not yet been released, but will be released in the Spring.

Smoking

Where am I permitted to smoke in the Stadium?

In compliance with Chapter 3794 of the Ohio Revised Code, smoking in FirstEnergy Stadium is prohibited, however, smoking areas at the following locations will be available to fans: Outside of Brownstown, outside of the Grille, and in designated areas outside of the main entry gates once gates clear.

Team Shop

Where is the Browns Team Shop Located?

The Browns Team Shop is located on the Main Concourse across from Section 112 and is the headquarters for your official Browns merchandise.

Is the Team Shop open on non-game days?

Yes. Team Shop hours are as follows:

In Season Hours

11:00a.m. – 5:00 p.m. (7 days a week)

Off Season Hours

11:00a.m. – 3:00 p.m. (Wednesday – Sunday)

*All hours are subject to change. Please call 440.824.3427 for updates.

Ticket Will-Call / Leaving tickets at Will-Call

I am meeting someone at game; can I drop their ticket off somewhere?

Yes, prior to entering the Stadium please go to the ticket will-call windows on the South Side of the Stadium (on Alfred Lerner Way) to drop off the tickets. The tickets will be placed in an envelope under the person’s last name at the will-call windows. The person claiming the tickets will need to show photo ID in order to pick them up.

I am supposed to pick up something at will call, where is that?

The Will-Call Windows are on the South (City) Side of the stadium on Alfred Lerner Way, next to the Grille and Team Store.

Tours of FirstEnergy Stadium

Can I take a tour of FirstEnergy Stadium?

The modernization project at FirstEnergy Stadium is underway and will take place in two phases during the 2014 and 2015 off-seasons. For the safety of our fans we will not be offering stadium tours during this time. We apologize for any inconvenience and look forward to hosting you at FirstEnergy Stadium in the near future.

Please visit firstenergystadiumproject.com for more information regarding the renovations. Please call (440) 824-3361 or email Tours@ClevelandBrowns.com for more information regarding tours.

Wheelchair Assistance

I had a recent injury and may have difficulty getting to my seat. Are there any accommodations that can be made for me?

A wheelchair dispatch crew is available to assist you with getting to your section once you enter through the gates. Please see a gate supervisor upon your arrival and they will signal someone to assist you. Arrangements can also be made for pick-up at the conclusion of the game. Remember that post game wheelchair response may take a little longer due to heavy traffic out of the building and other scheduled pick-ups.

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