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Ticket Policies

If you have questions or need further assistance, please feel free to contact a Browns Membership Services Representative at 440.891.5050, toll free 888.891.1999, or via e-mail at tickets@clevelandbrowns.com. Business hours are Monday through Friday, 8:30 a.m. to 5:30 p.m and on Saturday of home game weekends from 9:00 a.m. – 1:00 p.m.

Admittance

The Cleveland Browns welcome all guests, however, to ensure fans' comfort and accordance with local fire safety laws, only fans with a ticket will be allowed inside the Stadium. Everyone, regardless of age, must have a ticket to enter.

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PSL/Season Ticket Ownership and Conditions of Purchase

The Cleveland Browns recognize the PSL/Season Ticket Member of record as the name or company that appears on the PSL License Agreement or the first line of the account identification address.

EXAMPLE:
XYZ Company
Attn: John Smith
123 Touchdown Blvd.
Cleveland, OH 44111
(The season tickets are maintained by the company)

EXAMPLE:
Mr. John Smith
c/o XYZ Company
123 Touchdown Blvd.
Cleveland, OH 44111
(The season tickets are maintained by the individual)

Any transactions made concerning a season ticket account will be made only with the account holder of record. All transactions must be documented in writing, signed by the season account holder of record and may require a stamp from a notary. These transactions include but are not limited to: change of address, seat additions and deletions, seat location changes and all transactions involving the collection and refunding of money.

Your account number is of extreme importance in referencing your account. The Browns will only discuss an account with the account holder of record. No exceptions! You should always have your account number available when calling our office. In addition, all correspondence concerning an account should include your account number, telephone numbers and signature of the account holder of record.

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Change of Address

It is important that you keep your address current on your season ticket account. It is incumbent upon you to notify us in writing immediately of any changes of address. For your protection, address changes must be submitted in writing and be signed by the account holder of record. Include your account number and a daytime telephone number on all your correspondence. You can print the Change of Address Form in a  PDF and mail or fax it to:

FirstEnergy Stadium, Home of the Cleveland Browns Ticket Office
100 Alfred Lerner Way
Cleveland, OH 44114
Fax: 440.891.5051

If it's more convenient, feel free to log in to your Locker Room Account to make any necessary changes to your contact information as well.

When the Season Ticket Member of record is a company, the change must be on business letterhead that shows that new address and must be signed by an officer of the company. The same procedure should be used when a company needs to change the contact person for the account.

Changes of address will not be accepted by phone.

It is the Season Ticket Member's responsibility to notify us of any change of address to ensure prompt delivery of tickets, notices and other dated ticket information. Tickets will not be forwarded by the Post Office and it is the responsibility of the season account member of record to pick up any tickets returned to the Ticket Office. No refunds will be issued for games missed due to undeliverable tickets.

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Season Ticket Payment

Annual season ticket renewal invoices are mailed to accounts in February. The deadline for season ticket payment is May 1st. It is important to meet the payment deadlines. The Cleveland Browns Ticket Office is not responsible for delays or payments lost by the postal service. Prompt response to the invoice by the Season Ticket Member will reduce the risk of possible PSL/season ticket forfeiture. Payment must be made in full by the deadline stated on the invoice. Any delinquent payment will be considered a default on the PSL, and cancellation of your season tickets will ensue. A default of a PSL will forfeit the PSL to the Cleveland Browns, in accordance with terms stated in the PSL contract.

Once a PSL is forfeited and season tickets are cancelled, it is not possible to retrieve them. Payment deadlines are strictly enforced. The ticket office uses first class mail to correspond with account holders. Unless returned to us by the Postal Service, it will be assumed that you have received all invoices and mailings.

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Seat Relocation Request

Ticket Members looking to relocate their current seats need to submit their intention in writing annually to the Browns Ticket Office.  Relocation requests can be submitted online through the Locker Room Account.  If you wish to mail a form to the Ticket Office you can click here to print the form or you can request one from the Ticket Office. 

Requests must come from the ticket member of record. Only accounts that are paid in full or enrolled in the 6-Month payment plan by the deadline can be considered for relocation.

The Cleveland Browns do not imply or express any guarantee to ticket members regarding the relocation of seats. Because of time constraints involved in the process of relocation, if we can meet your request in your current category we will move you automatically and send you out written notification of your new seats; your former seats will be used in the on-going relocation process for other ticket members and will no longer be available. The deadline to submit a request for relocation prior to the start of the upcoming season is April 1st. Only accounts that are paid in full or are enrolled in the 6-Month payment plan can be considered for relocation. Requests we are unable to meet, will receive written notification by the end of June.

If your move requires moving to a different PSL category, it will be necessary to pay the difference between the price of your current category and the price of the new PSL category that you are relocating to. If such a move is to a lower price category, there is no refund. There is no charge to relocate within your current PSL seat category. Those being offered seats in another category will be contacted by phone.

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Transfer of Seats

As a Personal Seat License (PSL) holder, you have the right to transfer the PSL by gift, bequest or otherwise. All transfers must be received prior to May 1st in order to be completed for the upcoming season. Transfers received between February 1st and May 1st will be completed upon payment in full of the season ticket invoice and approval of the transfer by the Cleveland Browns. There will only be one Licensee for a given seat at any time. Once you transfer a PSL, you will no longer have any rights associated with that seat. A PSL may not be transferred more than once each season except in the case of the death of the Licensee. No transfer will be complete until the transferee has assumed all obligations of the transferor, and the transfer has been recorded on the books of the Cleveland Browns Ticket Office. PSL holders should review their PSL Agreement for policies and procedures regarding transfers of PSL(s). In order to transfer a PSL, a Transfer Form needs to be obtained and completed by the present Licensee. Upon submittal of proper documentation and a transfer fee of $25.00 per PSL payable to the Cleveland Browns, the transfer request will be reviewed and all parties involved will be notified of any action. Transfers to immediate family members will allow the account to keep its seniority status. If an account is divided among more than one family member, only one account will retain the seniority status of the original account. All other accounts will begin with the seniority status of the year the transfer is completed. Transfers to other people will involve starting a new account for those people.

Dawg Pound seats and seats in the Family Zone and Category K between rows 21-32 are non-transferable.

You can print the Transfer Form in a PDF and mail it to the Cleveland Browns Ticket Office, 100 Alfred Lerner Way, Cleveland Ohio 44114.  You can also call the Cleveland Browns Ticket Office at 440.891.5050 or toll free at 888.891.1999 to have one mailed to you.  Only original Transfer Request Forms with original signatures can be accepted.  No faxes or photocopies will be accepted.

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Lost/Stolen Tickets

The Cleveland Browns Ticket Office recommends that you store your season tickets with your other valuable papers to safeguard against theft or loss. Responsibility for loss or theft of season tickets pass to the subscriber upon receipt of tickets. Tickets should be handled like cash and will only be replaced or reprinted under strict guidelines set forth below. Any business concerning PSL's or season tickets will be conducted only with the account member of record upon presentation of picture identification.

As a courtesy, the Cleveland Browns may replace season tickets in the event they have been lost or stolen due to unforeseen circumstances. The following policies are in effect:

  1. Requests for replacement tickets that occur on game days, regardless if lost, stolen, misplaced, or being left at home will be subject to a non-refundable $5 replacement fee per ticket.
  2. Stolen Tickets - season ticket account member of record must present a letter (notarized, if mailed) explaining the circumstances of the theft accompanied by a copy of an official police report. These documents may be mailed or presented in person at the ticket office.
  3. Lost Tickets - season ticket account memberof record must present a letter (notarized, if mailed) explaining the circumstances of the loss.

In the cases of lost or stolen tickets (#2 and #3 above), a deposit is not required if the procedure is accomplished prior to game day and is a first time request. If there have been numerous requests associated with an account the Ticket Office may, at their discretion, assess charges or deny replacement tickets entirely.

Tickets will only be replaced for the Season Ticket Member of record. This policy is for the protection of our season ticket account members and will be strictly enforced. Single game tickets will not be replaced.

Persons in possession of tickets, which have been reported lost or stolen, are subject to being questioned and may be escorted from the Stadium and subject to arrest. The Cleveland Browns reserve the right not to replace lost or stolen tickets.

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Will Call

The Browns Will Call is located on the South side of the Stadium. Windows open 2 hours prior to kick-off and remain open until halftime. Picture identification is required to pick up tickets. Tickets will only be released to the person whose name appears on the envelope. The Browns do not accept any responsibility for third party will call.

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Single Game Tickets

The Cleveland Browns will offer individual game tickets in late July/early August beginning with a presale to ticket members followed by a public on-sale.  Please call the Ticket Office at 440.824.3434 or toll free at 888.891.1999 for more information.

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Click Here for more information.

Group Sales

The Cleveland Browns offer group tickets for all pre-season and regular season home games (based on availability). Please call 440.824.3434 or toll free at 888.891.1999 for more information.

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Ticket Terms & Conditions

This ticket is a revocable license and only grants entry into the stadium and a spectator seat for the specified NFL game. All patrons regardless of age must have a ticket for admission. Admission may be refused or ticket holder ejected in the sole discretion of the Cleveland Browns Football Company LLC ("Browns"), subject to refund. The Browns may refuse admission to or eject any ticket holder without refund if the ticket holder is disorderly or fails to comply with these ticket terms or any security measures including, but not limited to, the Cleveland Browns Fan Conduct Policy (posted on the Browns website and throughout FirstEnergy Stadium, Home of the Cleveland Browns and broadcast on the stadium public address system). The Browns reserve the right to revoke the ticket license and, if applicable, season ticket subscriptions and PSL rights of any individual that violates the Cleveland Browns Fan Conduct Policy.

The date and time of the game is subject to change by the NFL in accordance with its scheduling policies or as a result of other actions or events beyond the NFL's control. No refund will be provided if ticket holder cannot attend. In the event the game is cancelled for any reason the Browns' liability is limited to a refund of the ticket price.

Ticket holder assumes all risks and dangers incident to the game or related events, whether occurring prior to, during or after the game, including the risk of lost, stolen or damaged property or personal injury. Ticket holder agrees that the Browns, its employees, agents and players are not liable for injuries or other damage that may result from such risks and dangers.

Photographs, videos or other accounts or descriptions (whether data, textual or visual) of all or any part of the football game or of any game-related activities created by the ticket holder may be used only for personal, non-commercial uses. Any transmission or other distribution (or aiding in such transmission or other distribution) to any commercial enterprise, and any public performance or display, are strictly prohibited. Breach of the foregoing may result in legal action against the ticket holder.

Ticket holder grants to the NFL, Browns and their designees the irrevocable permission to use his or her voice, image or likeness in any media now or hereafter existing in connection with all or any part of the football game or related events, for any purpose whatsoever, including the commercial and/or promotional purposes of the NFL, Browns, their sponsors, licensees, advertisers or broadcasters.

Except as referenced herein, there will be no refund or exchange of tickets. Tickets obtained from a source other than the Browns and Ticketmaster may be lost, stolen, scalped or counterfeit. Lost, stolen, scalped or counterfeit tickets may not be honored. The resale of tickets on stadium property is strictly prohibited; any violation may result in the revocation of tickets and season ticket subscriptions and the forfeiture of any PSL rights.

No one holding this ticket may enter the stadium or otherwise use this ticket for advertising, promotion or any other commercial purposes (including contests, sweepstakes and giveaways) without the NFL's or Browns' written consent.

You and your belongings may be searched upon entry into the stadium, and prohibited items may be confiscated including, but not limited to, alcoholic beverages, bottles, cans, umbrellas, weapons, strollers, food, coolers, bags, backpacks and large purses. By tendering this ticket and entering the stadium, you consent to such searches and waive any related claims that you might have against the NFL, its Member Clubs, its affiliates, or its agents. If you elect not to consent to these searches, you will be denied entry into the stadium.

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